Privacy Policy

Last updated: [Insert Date]

1. Introduction

Caldersholl ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and clients who engage our services. This policy describes the categories of personal data we may collect, how that data is used, who it may be shared with, and the choices available to you regarding your information.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: name, email address, telephone number, and postal address submitted through enquiry or consultation request forms.
• Financial and Suitability Information: details voluntarily provided during onboarding or consultation discussions, such as investment objectives, risk tolerance, and general financial circumstances, where relevant to assessing suitability for our services.
• Technical Information: IP address, browser type, device identifiers, and browsing behaviour collected automatically through cookies and similar technologies when you use our website.
• Correspondence: records of communications between you and Caldersholl, including emails, call notes, and meeting records.

3. How We Use Your Information

We use collected information for purposes including:

• Responding to enquiries and scheduling consultations.
• Assessing the suitability of our advisory services for your circumstances.
• Maintaining client records and fulfilling contractual and regulatory obligations.
• Improving our website, services, and communications.
• Complying with applicable legal, tax, and regulatory requirements.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your data protection rights.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who support our operations, such as hosting providers, administrative support, and professional advisers, under appropriate confidentiality obligations.
• Regulatory authorities, auditors, or legal advisers where required by law or necessary to protect our legal rights.
• Successors in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support site functionality, remember preferences, and gather analytics on how visitors interact with our pages. You may control cookie settings through your browser; disabling cookies may affect certain website features. A separate cookie notice or banner may apply depending on your jurisdiction.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or regulatory recordkeeping requirements applicable to financial advisory services. Retention periods vary depending on the type of information and the obligations attached to it.

8. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights including the ability to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing activities or request portability of your data. To exercise these rights, please contact us using the details on our Contact page. We may need to verify your identity before actioning certain requests.

10. International Data Transfers

If personal information is transferred outside of your country of residence, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements. Specific transfer mechanisms depend on the jurisdictions involved and should be confirmed by legal counsel.

11. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are intended for adults seeking financial advisory services and are not directed at children. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be indicated by revising the "Last updated" date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please reach out via the details provided on our Contact page.

This document is a general template provided for informational purposes only and does not constitute legal advice. Caldersholl recommends consulting a qualified privacy or legal professional to ensure this policy accurately reflects your data handling practices and complies with applicable law in your jurisdiction.